Customer Service
Customer service is crucial for project execution and sustaining manufacturing. Working closely since 1985 with some of the most demanding companies on innovative and challenging applications, Micro Power Electronics has developed well over 1000 different portable power systems, from simple Ni-MH and Ni-Cd battery packs to the most advanced Li-ion battery systems featuring smart technology. More portable equipment manufacturers are turning to Micro Power, with our proven track record of technical excellence, superior quality and on-time delivery, to deliver battery, charger and power supply solutions for products that must perform flawlessly in the field, and these projects are completed on-time and on-budget because of our dedicated customer teams which consist of:
- Regional Sales Manager
- Regional Applications Engineer
- Customer Account Manager
- Program Manager
- Project Engineer
This entire team is responsible for the delivering the highest quality customer service with an emphasis on continuous communication. Their responsibilities include:
- Technology support
- Cost reduction initiatives
- Business reviews
- Custom inventory management
- Flexibility provided by Kanban and Vendor Managed Inventory (VMI).
- Proactive management of our supply chain resulting in cost reductions and fast development times
- Cradle-to-Grave life cycle support
Micro Power has established customer service, in the development and sustaining manufacturing of batteries and chargers, as a top priority. Even production teams are built around specific customers for improved quality and efficiency. This ensures greater flexibility, faster turnaround, superior cost efficiency and the industry's best quality record.